Support Information

Please check through this Help file for answers to your questions before emailing support.

Also refer to the Addressinator! Answers web page at http://www.addressinator.com/answers.htm which provides the latest in frequently asked questions, and solutions to common problems.

If you encounter technical problems, wish to report a bug, or have a suggestion, please contact Addressinator! support at support@addressinator.com or visit out Web based email form at http://www.addressinator.com/adfeedback.aspx

Information to provide to technical support when emailing:

Support Information:

Obtained by going to Help – About Addressinator! – highlight all text  and into paste into a Notepad document and attach to an email message to technical support that details your question

Error message(s):

Either attach a compressed document that has a screen shot of any error messages encountered or highlight all text and include in your message along with steps to recreate receiving the error.

Use a compression utility such as WinZip

Detailed Information:

Provide as much information as you can such as what steps you were taking when an error occurred, if the error or problem is occurring on other stations, etc

If you do not receive a reply back within 24 hours, that may indicate that we never received your email or that our reply has been blocked from being received by you. Be sure to set support@addressinator.com as not to be blocked by your SPAM or JUNK settings, and check with your ISP. Send your email again.