ANSWERS
Answers to questions about the trial?
Answers to questions about features?
Answers to questions about pricing and purchasing?
Answers to technical questions?
Answers to reporting and printing questions?
Answers to questions about upgrading?
• Is there any restrictions in the Addressinator! trial version?
• limited to entry of 25 contacts
• reports will display Sample Trial watermark
• Can I get a temporary keycode to fully try it out before purchase?
Yes – if you would like a 30 day no limitations key-code to fully try out Addressinator! before purchasing (enter as many contacts as you want, print reports with no watermark, import Addressinator! 3 data and/or import other contacts, etc) send the following information to support@addressinator.com
• Your full name (first and last)
• Your company name (if applicable)
• Your full address and contact information
• Your request to be sent a full temporary activation key-code
• **IMPORTANT** identify whether require stand-alone single user license or network multi-user license
• What computer requirements are needed to be able to run Addressinator!
Compatible Windows operating systems are:
• Windows 2000
• Windows XP
• Windows 2003
• Windows Vista
• Windows 7
• Windows 8
Required software that must be installed prior to installing Addressinator! is :
• Microsoft.NET Framework 2 or higher

• For Windows 8: follow the instructions on this page: http://msdn.microsoft.com/en-us/library/hh506443%28v=VS.110%29.aspx taking the second option “Enabling the .NET Framework 3.5 in Control Panel ” before running the Addressinator! setup as .NET 3.5 also installs .NET 2
If using the network configuration of Addressinator!, the following database servers:
• Windows or Linux Firebird SuperServer (refer to the Download web page for link)
• SQL Express 2005 or 2008 (refer to the Download web page for link)
• SQL Server 2000 or higher
• How do I install Addressinator!
Download the trial installation file Adrsetup.exe and save to your computer
Double-click on the downloaded file
Accept the license agreement and the default location to install Addressinator! to
The installation will say it has completed successfully and will place an icon on your desktop.
Double-click on the Addressinator! icon on your desktop – you are now running the Addressinator! program
Its that easy!
If configuring for network use, refer to the Addressinator! Help file for steps to configure

• How do I install Addressinator! on a Windows 8 computer?
Same as above, just note the following:
1. Addressinator! requires Microsoft.NET Framework 2 which Windows 8 does not have installed.
For Windows 8: follow the instructions on this page: http://msdn.microsoft.com/en-us/library/hh506443%28v=VS.110%29.aspx taking the second option “Enabling the .NET Framework 3.5 in Control Panel ” before running the Addressinator! setup as .NET 3.5 also installs .NET 2
2. Windows 8 will popup a warning saying the source of the installer is unknown, you have to click on More Info and then can select to allow anyway.
3. And also re-review about operating systems Vista and higher outlined at the bottom of http://www.addressinator.com/HTMLManual/basic_installation.htm

• Can someone phone me to answer my questions?
Due to the world-wide nature of our sales (we currently have clients across 23 different time zones) we conduct all business via the internet only.

Do contact us via direct email or via the online email form on this website.

Since we do not have telephone sales or support we can concentrate all our resources on email and web support, this allows us to provide an average response time of under 15 minutes (in most cases under 5 minutes) from receipt of your request between 9:00am and 6:00pm Pacific time zone (-8GMT/UTC).

Note that this is less time than you might typically spend on hold waiting to speak to a live tech support person at other software companies.

All our personnel are able to work via the internet for everything from development to sales and support. For this reason we can attract the highest level of qualified people who have reached a point in their career where freedom from being “chained to a desk” all day is a very high personal priority for them.

The advantage to our clients is a much higher than average level of support and responsiveness

Answers to questions about features
• Is there a limit to the number of contacts I can enter into Addressinator!
There is no reasonable limit to the number of contacts you enter in a licensed Addressinator! database, as the limit is that set by the database which is 30 terabytes (or 16 terabytes if using SQL).
• Can I import into Addressinator! from another program
Yes – we provide detailed information on the format of the import file you would use to import into Addressinator! in the Help file

• What features are in Addressinator! 4?
Check out the Features page for a brief overview of features
Also view the videos and go through the tutorials in the Online Help for additional details on features.
We also encourage you to download the 30 day trial and install.
If you have additional questions, contact us via direct email or via the online email form on this website.
• Can I customize the reports and labels that come with the Addressinator! installation?
Yes – Addressinator! includes an internal report designer so that you can customize the existing sample reports and label reports.
And the internal report designer includes a Wizard to make it very easy for you to create new reports, including new label reports.
The Wizard includes specifications for hundreds and hundreds of different label sizes for Avery Labels, AOne, APLI, Devauzet, ERO, Formtec, Herma, Hisago, Herlitz, Kokuyo and MACO labels.
• Can multiple people on my network access the same Addressinator! database simultaneously?
Yes – we provide full steps in the Help file on how to configure Addressinator! for network use so that multiple people can access the same Addressinator! database at the same time.
You can configure the Addressinator! database for use with the free Firebird Server, the free Microsoft SQL Express 2005, or use Microsoft SQL Server.
Network users can be set up with a username and password, and rights (either to read only, or to read/write, or read/write/delete) in case you want to restrict certain users to just the ability to view and not edit.

Answers to questions about pricing and purchasing
• Can I purchase the Addressinator! license over the phone?
Yes – if you prefer not to purchase online via the secure link on our Purchase web page, you can also phone in your credit card order and provide the appropriate ShareIT product number for what license you wish to order
Phone Numbers:
US ShareIT office Toll Free: 1-800-903-4152
Germany ShareIT number: +49(0)221 31088-0
ShareIT Product ID’s:
Addressinator 4.X Single User License – product id 300156407
Addressinator 4.X Network Multi-User License – product id 300156408

We strongly recommend you download the trial version first, install it and ensure that it will be a good match for you. No physical product is sent when you purchase Addressinator!. You will be sent an activation key code and instructions for unlocking the trial version you have previously downloaded and installed and ensured meets your needs before purchasing.
• Which license should I purchase – the single user license or the multi-user license?
Purchase the single user license if:
• Both the program and database are installed to the same computer
• Only one person will be running Addressinator! on this computer
Purchase the multi-user license if:
• Database will be shared and accessed by one or more networked computers
• Or the database will be on a different computer than where the Addressinator! program files are
Do note that you only need to purchase one multi-user license regardless of the number of people that will connect to the networked Addressinator! database
• I have Addressinator! version 3 – can I upgrade and can I get a discount?
Yes to both – do first download and install Addressinator! 4, and go through the tutorials to become familiar with the new features and changes in Addressinator! 4
Addressinator! 4 installs to a different folder and uses a completely different database, so there is no effect on your old version of Addressinator!
When you are ready to purchase, you will need a copy of your old version Addressinator! key and registered name before proceeding with the purchase, or your original ShareIT order reference number to be eligible to purchase at the discounted price.
Your Addressinator! 3 key and registered name is accessible for copy from the Addressinator! 3 menu Tools -> Options -> Program Defaults if you do not know your original ShareIT reference number.
Refer to the Addressinator! Help file for steps to import your Addressinator! 3 data
• My keycode I received has a 7 day Install By date – what is this?
Once a keycode is applied to Addressinator!, the keycode is maintained in the database along with all of your data, and the keycode never has to be re-applied.
In the event of a loss of the database (your computer crashes or you lose your computer, etc), you would download the trial Addressinator!, install, and restore your Addressinator! database file from backup.
Restoring from backup means not just recovering your license – it also means recovering all of the contacts you have already entered into Addressinator! – so no need to try to re-enter.
Because the keycode only needs to be applied once, the keycode has an Install By date so that no one else can use your license.
• Can I apply my key-code to multiple Addressinator! databases?
No – as per the Addressinator! license agreement, a license must be purchased for every Addressinator! database.

Answers to technical questions
• What computer requirements are needed to be able to run Addressinator!
Compatible Windows operating systems
• Windows 2000
• Windows XP
• Windows 2003
• Windows Vista
• Windows 7
Required software that must be installed prior to installing Addressinator!
• Microsoft.NET Framework 2 or higher
If using the network configuration of Addressinator!, the following database servers:
• Windows or Linux Firebird SuperServer (refer to the Download web page for link)
• SQL Express 2005 or 2008 (refer to the Download web page for link)
• SQL Server 2000 or higher
• What file(s) do I need to back up Addressinator!
Only the database file itself is needed to be backed up.
You can backup the program files but they are not needed to be backed up as you can always download and install the Addressinator! program using the installation file, and than restore your database file from backup.
If installed taking the defaults for single user, you only need to backup the ADDRESSINATOR.FDB database file as that holds all of your entered contacts, your report templates and your license – refer to the Help file for details for backup and restoring for Basic Stand-alone Installation
If have configured Addressinator! for network use using the Firebird Server, refer to the Help file on Backing Up and Recovery for Firebird Server Configuration
If have configured Addressinator! for network use using the Microsoft SQL Server, refer to the Help file on Backing up and Recovery for SQL Server

• I tried to import my Addressinator! 3 database, but received the message “Import failed: I/O error for file CreateFile (open) *Addressinator.FDB* Error while trying to open file

This error may occur because of different reasons:
1. This may occur because you are trying to import contacts into a trial Addressinator! which is limited to entry of a total of 25 contacts
You can easily see if you have a licensed or a trial Addressinator! database by selecting menu Help -> License to see if it is registered to Unregistered trial

If you would like a 30 day no limitations key-code to fully try out Addressinator! (enter as many contacts as you want, print reports with no watermark, import Addressinator! 3 data and/or import other contacts, etc) send the following information to support@addressinator.com
• Your full name (first and last)
• Your company name (if applicable)
• Your full address and contact information
• Your request to be sent a full temporary activation key-code
• **IMPORTANT** identify whether require stand-alone single user license or network multi-user license
2. This may occur because there is something held open with the Addressinator! 4 program that is preventing the import from occurring.
• Exit out of the Addressinator! 4 program
• Reboot your computer completely
• Start Addressinator! 4
• Do not open any other menus, contacts, etc but go directly to the File -> Import -> Contacts
• Select the Files of Type: Addressinator! 3.1 database (.gzx)
• Move to the location of the Addressinator! 3 database file that is on your local hard drive and select it and continue with the import
3. This may occur because you are licensed for the single user stand-alone version of Addressinator! 4, and need to edit the Addressinator.exe.config file as per the steps in the Online Addressinator! Help file section http://www.addressinator.com/HTMLManual/importing_addressinator_v3_dat.htm
4. This may occur if there is an issue with your Addressinator! 3 database file.
• Zip up your Addressinator! 3 databse file ADDRESS.GZX using WinZip and attach to an email to support@addressinator.com
• include in your email a copy of the Addressinator.exe.config file
• Include in your email confirmation that you have confirmed the above 3 possibilities
• Include in your email your registered company name
• Include in your email whether your license was for a single user or multi-user network

• After configuring Addressinator! for network use, you receive the following error “The feature you are trying to use is on a network resource that is unavailable”

Perform the following:
1. Delete the Addressinator! icon on the desktop.
2. Create a new Addressinator! 4 icon on the desktop by right-clicking on the desktop, select New -> Shortcut -> browse to the Addressinator.exe file in the C:\Program Files\Ground Zero Tech-Works Inc\Addressinator\ folder
3. Now run the new Addressinator! 4 icon on the desktop by double-clicking on it

• After configuring Addressinator! for network use, you receive the following error the first time it is run “Addressinator was unable to start …. An Addressinator! multi-user license is required to use a database server”

This error occurs because you MUST apply a multi-user database license key-code to your database BEFORE you configure for network use
Perform the following depending on what network configuration
If had configured using the Firebird Server network configuration:
1. make sure all attempted instances and running instances of the Addressinator! program are shut down
2. shut down the Firebird Manager on the server (this is very important!) via the Control Panel
3. move the ADDRESSINATOR.FDB database file back to the Addressinator program folder on this server
4. rename your existing Addressinator.exe.config to Addressinator.exe.confignetwork
5. rename the Addressinator.exe.config.DEFAULT_EMBEDDED_VERSION to Addressinator.exe.config on this server
6. run Addressinator (which will run the stand-alone instance)
7. apply your key-code that is for a multi-user license (you MUST apply before its Install By date)
8. move the ADDRESSINATOR.FDB database back to the network Firebird Server location it was at previously
9. rename the existing Addressinator.exe.config to Addressinator.exe.configlocal
10. rename the Addressinator.exe.confignetwork to Addressinator.exe.config
11. start the Firebird Manager on the server again
12. now when you run Addressinator! it will be connecting to the networked Firebird database
If had configured using the SQL Express network configuration
1. make sure all attempted instances and running instances of the Addressinator! program are shut down
2. use the SQL Studio Management Express to delete the ADDRESSINATOR database (never directly delete SQL database files using Windows Explorer)
3. rename your existing Addressinator.exe.config to Addressinator.exe.confignetwork
4. rename the Addressinator.exe.config.DEFAULT_EMBEDDED_VERSION to Addressinator.exe.config on this server
5. run Addressinator (which will run the stand-alone instance)
6. apply your key-code that is for a multi-user license (you MUST apply before its Install By date)
7. re-do Step #4 in the Addressinator! Help file to Create the Addressinator! SQL Express Database http://www.addressinator.com/HTMLManual/network_configuration_using_sq.htm
8. rename the existing Addressinator.exe.config to Addressinator.exe.configlocal
9. rename the Addressinator.exe.confignetwork to Addressinator.exe.config
10. now when you run Addressinator! it will be connecting to the networked SQL database

• What do I do if I receive the error “Unable to complete network request to host” on a local area networked computer connecting to a networked Addressinator! Firebird Server database?
If you receive the following error
Addressinator was unable to start

Error details:
Unhandled Exception:
Exception has been thrown by the target of an invocation.
System.Reflection.TargetInvocationException
Inner exception: Unable to complete network request to host
This may be because the server where the networked Addressinator! Firebird database is located on has a firewall
What you need to do is allow port 3050 for local connections – as Firebird Server needs to have this port open to allow local area network connections to access the server.

• What do I do if I receive the error “SQL Server does not exist or access denied” connecting to a networked Addressinator! SQL database?
If you receive the following error
Addressinator was unable to start

Error details:
Unhandled Exception:
Exception has been thrown by the target of an invocation.
System.Reflection.TargetInvocationException
Inner exception: SQL Server does not exist or access denied.
This may be because the server where the networked Addressinator! SQL database is located on has a firewall
What you need to do is create an exception for sqlsrvr.exe

• I am using Vista with the stand-alone single user default configuration of Addressinator! – is there any possible issues with Vista I should be aware of?
If using the stand-alone single user default installation of Addressinator! with Vista be aware that if Vista’s UAC (user access control) is turned on, you will end up with a “virtual” copy of the Addressinator! database

For example:
• let’s say that you have a Vista computer, you have installed Addressinator! to it taking the defaults which installs the Addressinator! program and database file to C:\Program Files\Ground Zero Tech-Works Inc\Addressinator

• when you log into your Vista computer, Vista actually creates a “virtual” copy of the Addressinator! database from the C:\Program Files\Ground Zero Tech-Works Inc\Addressinator folder into Computer/Users/yourname/appdata/local/virtualstore/program files/ground zero tech-works inc/addressinator and all your data is actually entered into this virtual database file

• make sure you are backing up the correct database file that has your actual data in it
This does not occur if Vista users are accessing a networked Addressinator! database, or an Addressinator! database file that is not located in the Program Files folders
For example, do the following if want to use the stand-alone Addressinator! with Vista:
1. Install Addressinator!
2. Without starting Addressinator! at all yet, move the ADDRESSINATOR.FDB database file from C:\Program Files\Ground Zero Tech-WorksInc\Addressinator to another folder such as C:\Data\Addressinator\ that you have created
3. Open the Addressinator.exe.config file using NotePad (only use Notepad to do this)
4. Edit where it presently says DataBase=Addressinator.FDB; to instead point to this new folder for example DataBase=C:\Data\Addressinator\Addressinator.FDB;
5. Save the file
6. Now run Addressinator!

Answers to reporting and printing questions
• Can someone create a custom report / label for me?
Sure, we can! We charge at minimum $55.00 to provide report template design and help – actual total cost will depend on what is all involved.
Provide detailed information on what you would like the report/label to look like:
• if a label, be sure to provide the make and # as well as its dimensions
• provide a mockup showing layout and what fields from Addressinator! where
• specify font, size, etc
Provide the above information to us – refer to the Contact web page
Once we receive all information, we will send you a quote and a URL link to pay the customization fee. You can usually expect to receive your report / label report within 24 hours or less of payment received.
Report Template design help is not included in the no charge support for Addressinator! itself. We are happy to help with any questions you may have about report template design, but do note that there may be a charge to receive report template help as per our discretion.
Do take advantage of the tutorials in the Addressinator! Help documentation that walk you through customizing existing and creating new report templates.

• The sample label report templates do not show the postal or zip – how can I fix this?
This is very easy fix. The sample report templates have a “combined city state zip” field that uses a script to display the city, state and zip so there is a standard space between each on the line.
The script incorrectly is using the datafield APOSTAL when it should have used APOSTALZIP
To fix, do the following:
1. Open up the report template via the Report Designer (tutorial – how to customize an existing report template – see the Help file http://www.addressinator.com/HTMLManual/how_to_customize_an_existing_r.htm
2. Click on the combined city state zip datafield (refer to the tutorial on how to customize an existing script but instead select for the combined city state postal – see the Help file http://www.addressinator.com/HTMLManual/how_to_edit_a_combined_script_.htm
3. As shown in the tutorial in #2 above, edit the script itself – where it presently says APOSTAL, edit so that it says APOSTALZIP

for example, in the 8160 AVERY label report template, in the script

xrLabel4.Text = string.Format(“{0} {1} {2}”, GetCurrentColumnValue(“ACITY”), GetCurrentColumnValue(“ASTATEPROV”), GetCurrentColumnValue(“APOSTAL”));

edit instead so it says

xrLabel4.Text = string.Format(“{0} {1} {2}”, GetCurrentColumnValue(“ACITY”), GetCurrentColumnValue(“ASTATEPROV”), GetCurrentColumnValue(“APOSTALZIP”));

4. If you now click on the Preview panel in the report designer, you will now see that the postal / zip now shows on your label.
5. Save the report template and exit the designer
6. Print as normal – see the Help file http://www.addressinator.com/HTMLManual/how_to_print.htm

• After activating Addressinator! with your license key, report templates that were created while in trial mode still have the Trial Sample watermark on them when printing.
If you have now licensed Addressinator!, do the following:
1. Open File -> Report Designer
2. Open any report templates you created while in trial mode
3. Click on the Properties tab at the bottom
4. Open the Watermark property which opens the WaterMark edit screen.

5. Select the Clear button in the bottom right hand corner of this edit screen and than click OK to accept.

6. Save the report template.
Now when you print this report template, that “Trial Sample” watermark will no longer be there.

• Is there more sample report templates?
If you would like a report template created for you or have questions about customizing a report template, do refer to the first question in this section Can someone create a custom report template for me?
Download the additional sample report templates below, extract using WinZip, and import via your Report Designer as per the Addressinator! Help section on the Report Designer

Example Phone Contact Sheet report template
• note of course that the fields used for Work Phone, Home, etc may not be what your ACUSTOMxx fields are set to
• do refer to the next question answered after this that shows which ACUSTOM field equates where

Example Envelope Report Template
• as this is an example, you may still have to customize dimensions, margins, angle etc
• and edit the label fields where you would show your return name and address

Example Report Template with Bold Header
• uses OnBeforePrint script of detailBand1 to determine what the first character is of the Last Name of the contact and whether to display or not
• note that this report template expects File -> Settings -> Pick list format…. -> Last first middle

• When designing a report, what fields do the ACUSTOMxx correspond to?
The image below shows the field label locations in the Addressinator! contact screen with the ACUSTOMxx field that corresponds to it for use with the report designer.
As stated in the image, it doesn’t matter what the field label you gave the field, in the report designer, the first field on the left of the first contact screen is always ACUSTOM0, the second under it is always ACUSTOM1, and so on.


Answers to questions about upgrading
• How do I upgrade from Addressinator! version 4.0 to version 4.1?
Refer to the download web page for the Addressinator! 4.1 QuickFix

• What fixes are in the Addressinator! 4.1 QuickFix?
Addressinator! 4.1 fixes:

1. Fixed issue where an error would occur if click on Member column in the Group Membership tab.

2. Fixed issue where Addressinator! would have to close if entered text in an invalid email address format into a field that has a data type of Email

3. Fixed issue where if did not enter a first name, middle name, last name or company name, the contact would not show in the drop down selection and only show on Group printing.

4. Fixed issue where if created a report template in trial mode, the Trial Sample watermark would still show even after licensing.

• I have Addressinator! version 3 – can I upgrade and can I get a discount?
Yes to both – do first download and install Addressinator! 4, and go through the tutorials to become familiar with the new features and changes in Addressinator! 4
Addressinator! 4 installs to a different folder and uses a completely different database, so there is no effect on your old version of Addressinator!
When you are ready to purchase, you will need a copy of your old version Addressinator! key and registered name before proceeding with the purchase, or your original ShareIT order reference number to be eligible to purchase at the discounted price.
Your Addressinator! 3 key and registered name is accessible for copy from the Addressinator! 3 menu Tools -> Options -> Program Defaults if you do not know your original ShareIT reference number.
Refer to the Addressinator! Help file on how to import your Addressinator! 3 data